We manage our Technology Help Desk following the ITIL V3 set of practices, meaning our support services are always aligned to your business. We have a fully web-based portal, and accept support requests via telephone, email, or direct via the portal. Support requests will always track our Service Level Agreements with our clients, and we provide periodical reporting on performance. Our reports will also highlight areas of client businesses that frequently cause issues.

Since inception, we have received over 4000 support requests and maintained an SLA target of 97%.